Refunds, Returns & Cancellations

Last updated: September 11, 2026

This policy currently applies to products sold directly by LL Intention, including our ready-to-ship and print-on-demand items. Return terms for Featured Maker items will be clearly provided when those collections become available.

Ready-to-Ship Items

We accept return requests for eligible ready-to-ship items within 14 calendar days of delivery.

To request a return, please contact us through our Contact Us page. Include your order number and the reason for the return. After receiving your request, we will reply by email with the next steps. We may ask you to respond to that email with clear photos showing the item’s condition and, when relevant, its packaging. Please make sure no people or unnecessary personal information are visible in the photos.

To be eligible for a return, the item must be unused, undamaged, and in its original condition and packaging. If the item qualifies for a return, we will provide the return address and shipping instructions. Please wait to receive a return approval and any further instructions before sending your item back so we can make sure your return is handled correctly.

Approved returns must be mailed within 7 calendar days of receiving return instructions. We recommend using a trackable shipping service, as we cannot issue a refund for a return we do not receive.

When returning an item because of a change of mind, the customer is responsible for return shipping. Original shipping charges are also nonrefundable.

We cannot guarantee direct exchanges because availability may be limited. If you would like a different item, you may return the eligible item and place a new order.

Items clearly marked Final Sale on the product page are not eligible for change-of-mind returns.

Print-on-Demand Items

Print-on-demand items are made specifically for your order. Because of this, we’re unable to accept returns or exchanges for a change of mind or for size or color selections made at checkout.

Cancellation or change requests must be received before production begins. Production may begin shortly after an order is placed, so a request is not considered accepted until we confirm it. Once an order has entered production, it can no longer be canceled or changed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us through our Contact Us page within 14 calendar days of delivery so we can help make it right.

Include your order number and a description of the problem in your message. After receiving your request, we will reply by email and ask for clear photos of the item and its packaging. These photos help us understand what happened and may be needed to arrange a replacement or refund.

Please do not send the item back unless we provide return instructions. If the problem was caused by damage, a defect, or an incorrect item being sent, we will cover any approved return shipping costs. Depending on the circumstances and availability, we may offer a replacement or refund.

Refunds

Once an eligible return has been received and inspected, we will let you know whether the refund has been approved. Approved refunds will be issued to the original payment method.

For change-of-mind returns, the refund will cover the item’s purchase price and applicable sales tax. Original and return shipping costs are not refundable.

Your bank or payment provider may require additional time to process and post an approved refund.

Contacting Us

Please use the form on our Contact Us page for return, refund, cancellation, or order-change requests.

Please allow 1–3 business days for a response. Messages received over the weekend will be answered during the following business week.

Thank you so much for understanding and supporting our shop!